Shipping Policy
FREE SHIPPING
Retro Active is proud to now offer a free shipping option for all orders of $50 or greater. If your cart total is equal to or greater than $50 simply choose the Free Shipping option during checkout to receive free Priority shipping. Expedited services such as 2-Day and Next Day shipping are still available for an additional charge.
DISCREET BILLING/SHIPPING/PACKAGING:
We value your privacy and work hard to guarantee that 100% of your information is safe with us. One part of that process includes discreet shipping and billing. When you order from us there is no need to worry about anyone knowing what is inside your package. Each order is packaged in a plain brown or white box with no store or product information listed. To protect this even further our return address on your shipping label will read "JAM Distribution". We promise that no mention of product or "Retro Active" will be displayed on your package.
For international shipments it is required that we list product names and values on the customs forms. In this case if you are outside the US you will see product information but everything else will be the same as above.
All purchases made from our site must will appear on your statements as "Retro Active" however they will not be listed as "Retro Active Smoke Shop" or anything similar to protect your privacy. No product names will be listed on your statements, just the order total, date, and "Retro Active".
SHIPPING CARRIER:
UNITED STATES POSTAL SERVICE (USPS):
Retro Active is proud to ship our packages using the United States Postal Service (USPS). We have found USPS to be the most cost effective solution for our customers. We currently offer First Class Mail, Priority Mail, and Priority Mail Express for both domestic and international orders. Shipping rates are received from USPS and automatically calculated during checkout based on the geographic location of the recipient and the size/weight of the shipment.
SHIPMENT TRACKING:
Priority Mail offers full tracking capabilities, which includes updates once package is shipped, reaches a USPS hub and once the item is delivered. USPS First Class Mail also includes tracking but is limited to when the package is shipped and when it is delivered. Tracking numbers will be sent to you via email as soon as your order is complete.
Please allow up to 24 hours for your tracking information to update after shipment confirmation is received.
DELIVERY SCHEDULE:
SHIPMENT TIME:
We do our very best to ship orders as quickly as possible. Orders received before 11:00 AM CST on Monday - Friday are normally shipped the same day. Normal shipping days are Monday - Friday only and do not include national holidays. Any orders received after 11:00AM CST on Friday are shipped first thing Monday morning. This schedule may vary slightly during extremely busy times such as sales events and holidays.
DELIVERY TIME:
DOMESTIC SHIPMENTS:
Packages shipped domestically via USPS Priority Mail are typically delivered within 2-3 business days. Although First Class Mail offers a more economical shipping solution, delivery times can be considerably longer than Priority Mail. Packages shipped domestically via USPS First Class mail are typically delivered in 2-10 days depending on the distance from our distribution center in Missouri. These times are estimated by the United States Postal Service and are not guaranteed through Retro Active. These times may vary slightly during extremely busy times such as sales events and holidays.
INTERNATIONAL SHIPMENTS:
Packages shipped outside of the USA via Priority Mail International are typically delivered in 6-10 business days after shipment. Packages sent outside the USA via First Class Mail International will have varied delivery times which can be up to 20 days for remote areas.
Please note, it is your responsibility to know the laws and regulations of importing our products into your country. If your shipment is confiscated by customs you will not be refunded.
RISK OF LOSS:
All items purchased from Retro Active are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
